Floor Manager

Kaiyō Handroll Bar

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Kaiyo in Cow Hollow

1838 Union St

San Francisco, CA 94123

We are seeking a passionate, hospitality-driven Floor Manager to join KAIYŌ Soma. This roles are ideal for a service professional who thrive in fast-paced environments, understand elevated dining standards, and take pride in delivering warm, attentive, and knowledgeable guest experiences.The ideal candidate is personable, detail-oriented, and proactive, with the ability to anticipate guest needs while maintaining efficiency during high-volume service periods.

What the role looks like

• Greet and welcome guests promptly; listen attentively to understand food and beverage preferences, provide informed recommendations, and accurately take orders.

• Maintain strong knowledge of the menu, including ingredients, preparation methods, and beverage offerings, to confidently answer questions and upsell when appropriate.

• Engage with guests in a warm, genuine, and professional manner to create a memorable dining experience.

• Monitor tables throughout the meal to ensure guest satisfaction; proactively address and resolve issues as they arise.

• Support overall restaurant operations by assisting service and kitchen teams as needed to ensure smooth execution.

• Prepare and present itemized checks; collect payments and accurately process transactions.

• Deliver high-quality food and beverage service in a fast-paced, full-service restaurant environment.

What we're looking for

At least 2 years of FOH management experience in a full-service restaurant or bar environment
Strong working knowledge of California labor law - meal breaks, overtime, wage and hour compliance
Experience with scheduling and labor management tools
Someone who leads by example, earns respect naturally, and makes people want to do their best work
Genuine passion for hospitality and the guest experience
Availability for evenings, weekends, and event nights
Minimum of one year of experience in a fast-paced or fine-dining, full-service restaurant environment.
Working knowledge of Japanese and sushi ingredients, classic cocktails, and a broad range of back-bar spirits.
Strong attention to detail with a commitment to service excellence.
Ability to work evenings, weekends, holidays, and late shifts as required (up to 12:00 a.m.). Be on time!
Excellent communication and interpersonal skills.
Ability to thrive in a high-energy, high-volume setting.
Must be at least 21 years of age.

What we offer

Starting at $28.00 per hour, commensurate with experience
Health Insurance, Dental + Vision, 401K, Sick Pay
A leadership role with real ownership and the opportunity to help shape the culture of a growing brand
A supportive ownership team that believes in developing its people
The chance to be part of one of San Francisco's most exciting dining and nightlife concepts